1. Introduction

Pounamu Tourism Group Limited ("PTG") organises the Sir Edmund Hillary Explorer Rail & Coach Tours (the “SEHE Tour”). In this Privacy Policy, "we," "us," and "our" refer to PTG, while "you" and "your" refer to our customers, subscribers, and website visitors.

We are committed to protecting your privacy and handling your personal data responsibly in accordance with the New Zealand Privacy Act 2020, the Australian Privacy Act 1988 (Cth), and, where relevant, applicable US state laws such as the California Consumer Privacy Act (CCPA).

2. What Information We Collect

When you engage with Sir Edmund Hillary Explorer—such as by visiting our website, downloading a brochure, making an inquiry, or subscribing to updates—we may collect the following personal information:

• Full Name
• Email Address
• Phone Number (if voluntarily provided)
• Country of Residence
• Tour Preferences or Interests (if voluntarily provided)

In addition, we may automatically collect certain technical data through cookies and tracking technologies when you browse our website, including:

• IP Address
• Device & Browser Information
• Referring Website or Search Engine
• Page Interaction Data (Clicks, Views, Scrolling Behaviour)

We use cookies and tracking technologies in compliance with privacy regulations. You can manage or withdraw your cookie preferences via our website settings.

3. How We Use Your Information

We collect and use your personal data for the following purposes:

• Providing Services – Sending brochures, handling inquiries, and processing bookings.
• Marketing & Communications – Sending promotional emails, offers, and updates related to our tours. By providing your contact details, you consent to receiving marketing communications. You can withdraw consent at any time by using the 'unsubscribe' link or contacting us.
• Customer Support – Assisting with questions and providing follow-up information.
• Improving Our Services – Understanding website interactions to enhance user experience.

We do not sell, rent, or share your personal data with third parties for their independent marketing purposes.

4. How We Store & Protect Your Data

Your information is securely stored across multiple platforms, including but not limited to:

• Zapier (Automation & Data Integration)
• ActiveCampaign (Email Marketing & CRM)
• Mailchimp (Email Communications)
• Checkfront (Booking & Reservations System)

These platforms adhere to strict global security and privacy standards, including GDPR and ISO 27001 certification where applicable.

If your data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or compliance with privacy frameworks.

5. Sharing of Data

We may share your information with:

Third-Party Service Providers – To assist with booking management, email communications, and customer support.

Regulatory Authorities – If required by law or to comply with a legal obligation.

All third-party platforms we engage with must comply with strict data protection requirements, and we do not share data with external parties for independent marketing purposes.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by legal, tax, and regulatory obligations.

If you unsubscribe from marketing emails, your contact information will be stored in a suppression list to ensure compliance with opt-out requests.

Booking records and purchase history are retained for financial reporting and legal compliance.

If you request data deletion, we will permanently remove your records, except where legally required to retain them.

7. Your Rights & How to Opt Out

Under the New Zealand Privacy Act 2020, Australian Privacy Act 1988 (Cth), and, where applicable, the California Consumer Privacy Act (CCPA), you have the right to:

• Access your personal data and request corrections.
• Unsubscribe from marketing emails at any time via the “unsubscribe” link.
• Request data deletion from our systems.



To exercise any of these rights, please contact us:

Email: info@pounamutourismgroup.com

Phone: +64 (0)3 974 1812

Postal Address: PO Box 39018, Harewood, Christchurch, 8545, New Zealand

8. Compliance & Governing Law

This Privacy Policy is governed by the laws of New Zealand, specifically the New Zealand Privacy Act 2020.

If you reside outside New Zealand, local privacy laws may apply to how we process your data. We adhere to all relevant international privacy standards when handling data across borders.

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from children.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in laws, technology, or business operations.

Any significant updates will be communicated via email or a notice on our website.

By continuing to engage with Sir Edmund Hillary Explorer, you acknowledge that you have read and understood this Privacy Policy