The 'Sir Edmund Hillary Explorer' Tour is organised by Pounamu Tourism Group Limited (PTG) in partnership with Steam Incorporated. PTG is a New Zealand owned and registered company. All transactions are completed in New Zealand dollars.
PTG accept no responsibility for variations to any arrival or departure. However, every attempt will be made to keep passengers fully informed of any alterations to the schedule.
"Sir Edmund Hillary Explorer" Tour cancellation policy:
Please note that no refunds shall be made for any unused portion of the tour itinerary once the tour has commenced. No refunds will be given in the event of breakdown or delay after joining the train.
If due to illness, a Passenger needs to leave the tour to return home:
All passengers must arrive within a reasonable time before the scheduled time for departure of the train.
Departure of the train will not be delayed because of the late arrival of passengers.
PTG does not guarantee the availability of any seat or any specific area within a carriage to any passenger.
PTG reserve the right to substitute motive power or rolling stock if operational needs require it.
Passengers must:
Passengers may not:
PTG or Steam Incorporated may refuse to carry a passenger if the passenger poses a risk to other passengers (intoxicated, under the influence of drugs or carrying a weapon).
For safety reasons, all passengers must comply with any notice or instruction given by PTG, Steam Incorporated and its representatives regarding passenger conduct or during the operation service or entry into a controlled area.
Passengers travel at their own risk. Neither PTG and nor any of its partners, Steam Incorporated, KiwiRail, Federation of Rail Organisations of NZ, bus companies and venue owners accept responsibility for loss, damage, cost or injury to passengers and their belongings.
PTG is not liable to a passenger or any other person:
PTG is not liable for any loss, damage or delay caused by or arising from an event beyond the control of PTG, including any act of God, inevitable accident, riot, civil commotion, strike, lock-out, stoppage or restraint of labour, regardless of the cause and whether partial or general.
All Rights Reserved | Pounamu Tourism Group